What is GUO Payments?

GUO PAGOS is the electronic payment platform used by AMÉRICA DE CALI SA to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

How can I pay?

At the AMÉRICA DE CALI SA online store, you can make your payment using the available methods. Depending on the payment options selected by the merchant, you can pay with Visa and MasterCard credit cards, as well as PSE debit, savings, and checking accounts.

Is it safe to enter my bank details on this website?

To protect your data, AMÉRICA DE CALI SA entrusts GOU Pagos with the capture of sensitive information. Our payment platform complies with the highest standards required by the international PCI DSS standard for credit card transaction security. Furthermore, it has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the certifying authority, and the address bar turns green. These features are immediately visible and provide assurance and confidence for completing the transaction on GOU Payments .

GOU Pagos also features constant monitoring by McAfee Secure and electronic message signing with Certicámara.

Can I make the payment any day and at any time?

Yes, at AMÉRICA DE CALI SA you can make your purchases online 7 days a week, 24 hours a day, just a click away.

Can I change the payment method?

If you haven't yet completed your payment, you can return to the initial step and choose your preferred payment method. Once the purchase is complete, it's not possible to change the payment method.

COMMERCIAL ESTABLISHMENT: the previous point applies to the form of payment, but they must mention the return policies that the store has in order to comply with article 51 of the Consumer Statute Law.

Does paying electronically have any value for me as a buyer?

No, electronic payments made through GOU Payments do not generate additional costs for the buyer.

What should I do if my transaction did not complete?

First, check if a transaction confirmation email was sent to the email address registered when making the payment. If you did not receive it, you should contact tiendavirtual@americadecali.com.co to confirm the transaction status.

What should I do if I didn't receive the payment receipt?

For each transaction approved through GOU Payments , you will receive a payment receipt with the purchase reference at the email address you provided at the time of payment.

If you do not receive it, you can contact the email address tiendavirtual@americadecali.com.co to request that the receipt be resent to the same email address registered at the time of payment.